Office of the Ohio Consumers' Counsel

Voice over Internet Protocol (VoIP) providers

The companies listed below offer telephone service using customers' existing broadband connections instead of traditional poles and wires. They may only provide service in some parts of Ohio. While "VoIP" services offer additional choices, important consumer protection and public safety issues are unresolved. For example, depending on the provider, dialing 9-1-1 may not be available and power outages may cause customers to lose their telephone connection until their electricity is restored.

On the other hand, VoIP services may offer conveniences unavailable with traditional telephone services, including the ability to use VoIP while at locations away from home. Before signing up with a VoIP provider, consumers should read the OCC's "What you need to know about VoIP" fact sheet and ask the provider any differences they might encounter by using VoIP service in place of traditional home telephone service.

OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.

You may seek assistance with utility complaints from the Public Utilities Commission of Ohio: 800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General at 800-282-0515.