Office of the Ohio Consumers' Counsel
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Natural Gas Risers: What you need to know
Many consumers recently may have heard about problems surrounding certain natural gas risers and the potential for leaks to occur. A natural gas riser is the vertical portion of the service line that connects the primary distribution pipeline to the customer’s meter. The Office of the Ohio Consumers’ Counsel (OCC) is actively participating in this issue to advocate on behalf of Ohio’s residential utility consumers. Below is more information about the natural gas riser issues.
Information from the OCC
Information from the Public Utilities Commission of Ohio
OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.
You may seek assistance with utility complaints from the Public Utilities Commission of Ohio: 800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General at 800-282-0515.
Office
of the Ohio Consumers’ Counsel - Your Residential Utility Consumer
Advocate 10 West Broad Street, Suite 1800, Columbus, Ohio 43215-3485
1-877-742-5622 (toll-free in Ohio) or 614-466-8574
Contact us
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The Office of the Ohio Consumers' Counsel is an equal opportunity employer and provider of services.