Office of the Ohio Consumers' Counsel

Utility Questions?

Call 1-877-PICKOCC (1-877-742-5622)

Regrettably, the OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts.

We realize you may continue to need assistance with your utility services. For more information from the OCC please visit our website at pickocc.org. Also, you may seek assistance from the following Ohio government offices:

• The Public Utilities Commission of Ohio: 800-686-7826;
• The Governor’s Office: 614-466-3555;
• Your state representative or state senator: 800-282-0253;
• For complaints about non-utility related services, please call the Ohio Attorney General at 800-282-0515.

Educational materials

The OCC has many free publications on a variety of utility related topics available to assist you in learning about your utilities. Some of the fact sheets you can request include topics on:

• Energy aggregation

• Budget billing

• Energy efficiency and water conservation

• Utility bills made easy

• Assistance programs

• Reading your meter (for electric, natural gas and water)

• Disconnections and reconnections (for electric, natural gas and telephone)

• Handling telemarketers

• Choices in your local and long-distance telephone service

• Gas and electric choice

• How to handle power outages

• Renewable energy sources

• Summer cooling tips

You can request any of the fact sheets by calling the OCC at 1-877-PICKOCC (1-877-742-5622) or by visiting the OCC's website at pickocc.org. All of the OCC's educational materials are available online.

After hours

You can access utility information 24 hours a day, seven days a week through the OCC's automated toll-free number. The active voice response system allows consumers to, among many other options, request materials about specific utility issues, such as participating in natural gas choice programs and selecting a long distance telephone provider. You also can also request free consumer assistance publications. The OCC web site is another helpful alternative for you for publications and factsheets. You can request information by submitting a contact form or e-mail your inquiry to occ@occ.state.oh.us.

OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.

You may seek assistance with utility complaints from the Public Utilities Commission of Ohio: 800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General at 800-282-0515.